Welcome to Muutous Zone’s FAQ section. We’ve compiled answers to the most common questions about our globally-inspired furniture, delivery services, and customer care. Whether you’re furnishing a modern urban space or seeking timeless design pieces, this guide will help you navigate your Muutous Zone experience.

About Our Products

What style of furniture does Muutous Zone specialize in?
We offer contemporary, design-forward furniture with international sensibility, ranging from bar stools and bedroom sets to living room statement pieces. Our collections blend functionality with aesthetic appeal for the design-conscious consumer.
Do you offer complete furniture sets for rooms?
Yes! We provide coordinated collections across categories like bedroom furniture (beds, nightstands, dressers) and dining sets (tables with matching chairs/benches), allowing for cohesive room design.
What materials are used in your furniture?
We use premium materials including solid woods, metals, and high-quality upholstery fabrics. Each product description specifies materials and care instructions to help you make informed decisions.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with encryption for your protection.
Can I modify or cancel my order after placement?
Order modifications/cancellations must be requested within 24 hours of placement by emailing [email protected]. We process orders quickly, so later requests may not be possible.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery (excluding some Asian and remote regions). During checkout, enter your address to confirm service availability.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders undergo 1-2 business days of processing with quality checks before dispatch.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Monitor your package through the carrier’s website (DHL, FedEx, or EMS) or contact us at [email protected] for assistance.
What if my delivery is delayed?
While we partner with premium carriers (DHL, FedEx, EMS), occasional delays may occur. We’ll notify you of any significant delays and work to resolve them promptly.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original, unused condition with all packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged/defective.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number if approved.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs in these cases.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The timing for the credit to appear depends on your financial institution.

Additional Assistance

How can I contact customer service?
Our design team is available at [email protected] to answer any questions about products, delivery to your location, or design advice. We typically respond within 24-48 hours.
Where is Muutous Zone located?
Our headquarters is at 4209 Burton Avenue, Memphis, US 38138, but we source and ship furniture globally through our network of design partners and warehouses.
Do you offer design consultation services?
While we don’t currently offer formal design services, our team is happy to provide product recommendations and styling advice based on your needs—just email us with details about your space and aesthetic preferences.

Didn’t find your answer here? Our dedicated customer care team is ready to assist with any additional questions at [email protected]. At Muutous Zone, we’re committed to making global design accessible with exceptional service at every step.