At Muutous Zone (“we,” “us,” or “our”), we value your privacy as much as we value exceptional design. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muutouszone.com or purchase our globally-inspired furniture. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that helps us provide our design-conscious customers with a seamless shopping experience:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
  • Transaction Information: Details about products you purchase, order history, and payment method preferences.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our site.
  • Account Information: If you create an account, we store your login credentials and preferences to expedite future purchases.
  • Communication Data: Records of your inquiries to our customer care team at [email protected].

2. How We Use Your Information

Your information helps us maintain the sophisticated, secure experience our international clientele expects:

  • Process transactions and deliver your furniture purchases worldwide (excluding some Asian and remote regions)
  • Provide customer support and respond to design inquiries
  • Improve our website functionality and product offerings
  • Send order confirmations, shipping notifications, and service-related communications
  • Conduct security checks and prevent fraudulent transactions
  • Analyze browsing patterns to enhance our contemporary collections
  • Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same care we apply to crafting our furniture:

  • Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.
  • International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with appropriate safeguards.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same rigor we apply to our security standards:

  • All transactions are encrypted using 256-bit SSL technology
  • We are PCI-DSS compliant for payment processing
  • Sensitive payment data is not stored on our servers
  • Regular security audits by independent experts
  • Data is retained only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a design-conscious customer, you have control over your data:

  • Access and Correction: You may review and update your account information at any time.
  • Data Portability: Request a copy of your personal data in a structured format.
  • Deletion: You may request deletion of your account, subject to legal retention requirements.
  • Marketing Preferences: Opt-out of promotional emails while still receiving transactional communications.
  • Cookie Settings: Manage your cookie preferences through your browser settings.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for secure checkout and account functionality.
  • Performance Cookies: Help us improve site performance and user experience.
  • Analytics Cookies: Allow us to understand how customers interact with our contemporary collections.
  • Advertising Cookies: Used to show relevant design inspiration across platforms.

You can control cookies through your browser settings, though this may affect certain website features.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.

8. Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

Muutous Zone Privacy Team
4209 Burton Avenue, Memphis, US 38138
Email: [email protected]

Thank you for trusting Muutous Zone with your personal information as you create spaces that inspire.